About us

FAQs

ORDER PROCESS

How do I place my made to measure order?

Choose your preferred item from the main menu, select the size and then add to cart, you will be redirected to a cart page where you will see your shopping bill, proceed to the checkout page and input shipping and billing details, name and address, then continue to payments and choose payment through card or mobile money.

What measurements will you need to take my custom order? How will I know how to measure?

View our ‘made to measure guides’ from the ‘our size guide’ section on each product page. Our guides will give you clear and simple instructions on how to measure your own shirt, pair of shorts or trousers that fit you well at home or your body measurements if ordering a pencil skirt

Why can’t I send you my body measurements for my MTM shirt, trousers or shorts?

It will be much easier for you to measure a shirt, pair of trousers or shorts that fit you well at home instead of your body measurements as you can do this by yourself without any help from somebody else. It is also easier to measure accurately and therefore, you will be happier with the fit of your garment. If you do not have a shirt, pair of trousers or shorts that you like the fit of at home then please email us at orders@trillionlooks.store before placing your order. 

Will my 100% cotton garment shrink after washing?

Our fabrics should not shrink as long as you follow our wash care instructions on the care label. 

How can I order a gift for a friend of relative?

For items, shop any shirt, pair of trousers or shorts that fit your friend or relative well. If you would like us to deliver directly to them then please put their address as the delivery address.

To do this, please tick the box that says deliver to a different address?‘ on the checkout page. Please also add a note at the bottom of the checkout to tell us that the order is a gift.

What payment methods do you accept?

You can either pay securely by debit or credit card (Visa, American Express, Mastercard or Union Pay) and Mobile Money (MTN and Airtel)  on the checkout page 

How can I use a coupon to receive a discount?

If you have a coupon you can use it to redeem the offer by entering the code on the cart page before checkout. Please note you can only use one coupon at a time.

 

RETURNS

How does your ‘Perfect Fit Guarantee’ service work for made to measure garments?

If you are not happy with the fit of your first made to measure garment type (such as a shirt, pair of trousers/shorts or a pencil skirt) then please email us at orders@trillionlooks.com.

To avoid this from happening, please carefully read our ‘how to measure’ guides before entering your measurements on the product page and if you have any questions please email us at info@kitengestore.com before placing your order.

It is very important to us that you are happy with the fit of your made to measure garments so they last and you can wear them for many years to come!

Can I return a garment?

As our custom garments are made to fit your individual measurements and may also be personalised they are non-refundable. However, if there is a problem with your order please contact us at orders@trillionlooks.store. See also our ‘fit guarantee’ service above for first time garments.

What happens if the garments I receive do not fit? 

If the garment does not measure the same as the measurements you provided us in your order then please email us at orders@trillionlooks.store. If it is your first order of a particular garment type (for example, a long sleeve shirt or pencil skirt) then you will qualify for our fit guarantee service (see above for further details).

If it is not your first order of a particular garment type, and it does measure the same measurements that you provided in your order, then the garment will be non-refundable. This is because it has been made to fit your individual measurements and the design may have been personalised. To avoid this from happening please read our ‘how to measure’ guides carefully before entering your measurements on the product page.

Can I return ready-to-wear garments, women’s and men’s accessories for an exchange or refund?

You may return ready-to-wear garments, women’s and men’s accessories (bow ties, neckties, jewellery and headwraps) even if on sale for an exchange or refund as long as they are unworn with all tags still attached.

Please email us at orders@trillionlooks.store, within 14 days from the day after you receive your order. We will then send you our returns address . Then please return any item(s) to us within 14 days from the date of contacting us. We will let you know once your parcel has been received and an exchange/refund processed.

Please note buyers are responsible for return shipping costs and obtaining a proof of purchase receipt. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you have any problems with your order please contact us at orders@trillionlooks.store and we will be happy to help.

 

SHIPPING

Can you deliver to any country worldwide?

We ship our made to measure garments, men’s accessories, women’s headwraps and African wax print fabrics to most countries worldwide from Uganda. All ready-to-wear clothing and women’s jewellery are shipped from the Kampala to the majority of countries.

We regularly ship orders to countries in Europe and North America from the Uganda . Please contact us if you have any questions regarding shipping before placing your order.

How quickly will my made to measure clothing, men’s accessories and/or women’s headwraps be dispatched?

We aim to dispatch all made to measure clothing orders  from Uganda within 1 day of receiving your order on the website. If this changes then we will send you an email to confirm the new estimate dispatch date. We aim to dispatch all orders as quickly as possible depending on production demand.

If you have ordered men’s accessories (bow ties and neckties) and/or women’s headwraps only then they will be made and shipped from Uganda within 1-2 working days of receiving your order. Our men’s accessories and women’s headwraps are also cut to order like our made to measure garments.

How quickly will my ready-to-wear clothing and/or women’s jewellery order be dispatched?

Ready-to-wear clothing and women’s jewellery are shipped from the Kampala within 1-2 working days of receiving your order.

How quickly will my garment order be dispatched?

We aim to ship all fabric orders from Uganda within 1-2 working days after receiving your order. Please upgrade to ‘priority‘ shipping if your order is urgent so that it can be shipped by courier (DHL).

Which country will my order be shipped from?

All made to measure garments, men’s accessories, women’s headwraps and fabric orders will be shipped worldwide by Posta Uganda from Tanzania, East Africa, by the Post Office or courier (DHL).

Ready-to-wear clothing and women’s jewellery will be shipped worldwide from the Uganda by Posta Uganda.

How long will shipping take?

All made to measure clothing orders are shipped worldwide from Uganda by Posta Uganda and are estimated to take 1-2 weeks to deliver depending on the destination country.

Men’s accessories, women’s headwraps and fabrics are shipped worldwide from Uganda, which takes up to 1-2 weeks by ‘standard‘ shipping (Posta Uganda) or 2-5 working days by ‘priority‘ shipping (DHL).

Does shipping include online tracking?

All made to measure clothing orders are shipped by DHL in Uganda and include full online tracking. A signature will be required upon delivery.

Men’s accessories, women’s headwraps and fabric orders that are shipped from Uganda by ‘standard‘ shipping (via the Posta Uganda) includes online tracking within Uganda. There may also be tracking updates available on the delivery partner’s website once your order arrives at your destination country . Orders upgraded to ‘priority‘ shipping (by DHL) includes full online tracking and will require a signature upon delivery.

Ready-to-wear clothing and women’s jewellery are shipped from the Uganda and do not include online tracking unless you upgrade to ‘priority‘ shipping (for international orders only).

For UK customers who are ordering ready-to-wear clothing and/or women’s jewellery, please contact us if you would like to upgrade to next day delivery (guaranteed), which includes online tracking. We will confirm asap if your request will be possible and how much extra it will cost.

 

ETHICAL & SUSTAINABLE FASHION

Where are your products made?

All our products are lovingly handmade by highly skilled tailors in Uganda, East Africa.

Where do you source your fabrics?

We source all our original, African wax print fabrics from a small business at the market in Tanzania. We like to ‘shop local’ and support many small businesses so that our raw material purchases help Tanzanian communities and the economy.

Are your products ethically and sustainably made?

Trillion Looks Store is a social enterprise so ethics and sustainability are extremely important to us. Our social mission is to empower Uganda tailors to improve their livelihoods one colourful garment at a time.

We have excellent working relationships with all our tailors and suppliers and personally oversee the production of your MTM order so we know exactly who makes your garment and where it comes from.

Our tailors work in clean and safe working environments with no forced labour. It’s very much a partnership that is built upon mutual trust and respect. Our founder, has built our supply chain from scratch since we started trading, so she knows every single person involved in making your garment.

How do your tailors benefit from working with Trillion Looks Stores?

Please visit our Journal where you will find the latest news, success stories and interviews about our tailors’ businesses from building and opening new larger premises, to purchasing new equipment and hiring and training new staff.

 

GENERAL

Do you offer wholesale purchasing?

Please email us at orders@trillionlooks.store if you are interested in selling our African print clothing. .

Do you have a retail store?

We are an online business however, you may have spotted our colourful stall in Wandegeya – Kampala,Uganda